Job Description
Join our dynamic team at Apex Solutions Group immediately! We're seeking a passionate Customer Service Specialist to deliver exceptional support to our growing client base in Portland. This is a direct-hire opportunity with competitive benefits, including health insurance, 401K matching, and professional development stipends. Work in our modern downtown office with flexible scheduling options.
Responsibilities
- Handle 50+ inbound/outbound customer inquiries daily via phone, email, and chat
- Resolve complex billing and technical issues with empathy and efficiency
- Document all interactions in Salesforce with 100% accuracy
- Collaborate with tech and billing teams to escalate unresolved cases
- Maintain 95% customer satisfaction score through proactive communication
- Contribute to process improvement initiatives
Qualifications
- 2+ years customer service experience in high-volume environments
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional problem-solving and conflict resolution skills
- Ability to multitask in fast-paced settings
- High school diploma or equivalent; associate's degree preferred
- Availability for evening/weekend shifts (10% of schedule)
- Valid Oregon driver's license for occasional client site visits