Job Description
Join our dynamic team immediately! Tampa Bay Solutions Group is seeking a motivated Customer Service Representative to join our growing Tampa office. This full-time position offers competitive pay, comprehensive benefits, and immediate start for qualified candidates. Help us deliver exceptional service to our diverse client base while advancing your career in a supportive environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions and maintain accurate records in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics including call quality and resolution rates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficient in Microsoft Office and CRM software
- Strong communication and problem-solving skills
- Ability to work flexible shifts including evenings/weekends
- Valid Florida driver's license (if field visits required)
- Pass background check and drug screening