Job Description
Join our dynamic team immediately! San Diego Tech Solutions is seeking a talented Customer Support Specialist to deliver exceptional service to our growing client base. This is a full-time, on-site role with immediate start date and competitive compensation. If you're passionate about problem-solving and thrive in fast-paced environments, we want to hear from you!
As a key member of our support team, you'll be the first point of contact for our clients, ensuring their needs are met with professionalism and efficiency. We offer comprehensive training, growth opportunities, and a collaborative work culture in the heart of downtown San Diego.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with exceptional professionalism
- Resolve technical issues, troubleshoot software problems, and provide clear solutions
- Document all interactions accurately in our CRM system
- Collaborate with technical teams to escalate complex issues
- Maintain high customer satisfaction scores and response time standards
- Contribute to process improvements for customer support workflows
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer support or technical support experience
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Excellent communication skills and problem-solving abilities
- Ability to multitask and prioritize in a fast-paced environment
- Strong attention to detail and documentation skills
- Available for immediate start and flexible scheduling