Job Description
We are looking for immediate candidates for our Weekend Operations Team in Austin, TX. If you are seeking an urgent weekend shift job that offers competitive pay and professional growth, this is your opportunity.
As a Weekend Customer Support Specialist, you will be the first point of contact for our clients during critical off-hours. We need someone reliable, tech-savvy, and ready to start immediately.
Responsibilities
- Resolve technical support tickets and customer inquiries with high accuracy during weekend shifts.
- Diagnose and troubleshoot hardware and software issues remotely.
- Maintain accurate records of all interactions in our CRM system.
- Collaborate with the week-day team to ensure seamless issue resolution.
- Adhere to strict service level agreements (SLAs) to ensure 100% uptime support.
- Escalate complex issues to senior management when necessary.
Qualifications
- High school diploma or equivalent (Associate’s degree preferred).
- Proven experience in customer service or technical support is a plus.
- Reliable internet connection and a quiet workspace.
- Ability to work independently with minimal supervision.
- Strong problem-solving skills and a customer-centric attitude.
- Availability to work every Saturday and Sunday.