Job Description
Join our dynamic team at Sunshine Solutions Group! We're seeking motivated Customer Service Specialists to fill immediate openings in our Orlando headquarters. As a key member of our support team, you'll deliver exceptional experiences to our diverse client base while enjoying competitive compensation and comprehensive benefits. Start work within 72 hours of application! Join a company that values growth, innovation, and work-life balance.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and process orders efficiently
- Maintain detailed customer records in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed monthly performance metrics (response time, resolution rate)
- Participate in ongoing product knowledge training
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or support experience
- Proficient in Microsoft Office and CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Available for flexible shifts (including weekends)
- Positive attitude and team player mentality