Job Description
Join our dynamic team at Big Easy Solutions LLC! We're urgently hiring motivated individuals for weekend shifts in our New Orleans call center. Enjoy competitive pay, flexible scheduling, and the opportunity to work with a supportive team while serving our vibrant local community. Immediate start available – apply today!
Responsibilities
- Handle high-volume customer inquiries via phone and chat
- Resolve billing and technical support issues efficiently
- Document interactions in CRM system with precision
- Meet/exceed weekly performance metrics
- Collaborate with on-site team during peak hours
- Maintain 95% customer satisfaction rating
- Participate in weekend training sessions
Qualifications
- Minimum 1 year customer service experience
- Strong conflict resolution skills
- Proficient with CRM software (Salesforce preferred)
- Available Saturdays & Sundays (8 AM - 8 PM)
- High school diploma or equivalent
- Typing speed: 40+ WPM
- Ability to multitask in fast-paced environment
- Basic technical troubleshooting knowledge