Job Description
Join our dynamic team at Apex Solutions Group where we're expanding rapidly and hiring immediately! We're seeking passionate individuals to deliver exceptional customer experiences in our fast-paced Indianapolis headquarters. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for growth.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Meet daily performance metrics including response times
- Identify upsell opportunities for existing clients
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including evenings
- Positive attitude and resilience under pressure
- Valid Indiana driver's license (for occasional off-site duties)
- Background check clearance required