Job Description
Are you looking for an urgent hiring opportunity that values your time? Horizon Tech Systems is currently seeking a dedicated Technical Support Specialist to join our growing team in Louisville, KY. We are proud to offer a weekly pay structure to ensure you are compensated for your hard work without the wait.
We are a modern, fast-paced technology firm looking for candidates who are ready to hit the ground running. If you have a knack for problem-solving and a passion for technology, this is the role for you. Join us and experience a work culture that prioritizes your growth and financial stability.
We are a modern, fast-paced technology firm looking for candidates who are ready to hit the ground running. If you have a knack for problem-solving and a passion for technology, this is the role for you. Join us and experience a work culture that prioritizes your growth and financial stability.
Responsibilities
- Provide high-quality technical support via phone, email, and chat for internal employees and clients.
- Troubleshoot hardware and software issues related to laptops, printers, and network connectivity.
- Configure and maintain desktop environments using Microsoft Office and standard OS tools.
- Collaborate with the IT department to resolve complex technical escalations promptly.
- Document all technical issues and resolutions in the ticketing system for future reference.
- Conduct basic training sessions for new hardware and software installations.
Qualifications
- Associate degree or Bachelor's degree in Information Technology, Computer Science, or equivalent professional experience.
- Minimum of 1-2 years of experience in technical support, helpdesk, or IT support roles.
- Strong knowledge of Windows and Mac operating systems and common productivity software.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Must be available for immediate start.
- Ability to work flexible hours including occasional weekends if necessary.