Job Description
Join our dynamic team at Tech Innovations Inc. and kickstart your career in technology! We're seeking motivated entry-level IT professionals to provide essential technical support to our growing client base. This immediate opening offers hands-on experience with cutting-edge systems while fostering professional growth in a collaborative environment. Perfect for recent graduates or career changers passionate about technology and customer service.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Document technical issues and resolutions in CRM systems
- Assist with network administration tasks including VPN setup
- Collaborate with senior engineers on complex technical projects
- Maintain inventory of IT assets and procurement records
- Conduct routine system health checks and preventative maintenance
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently and as part of a team
- CompTIA A+ certification preferred (not required)
- Valid driver's license and reliable transportation