Job Description
Join our dynamic team at TechSolutions Inc. as an Entry-Level IT Support Specialist and kickstart your career in technology! We're hiring immediately for motivated individuals passionate about solving technical challenges and delivering exceptional customer service. This is your opportunity to gain hands-on experience with cutting-edge systems while working in Houston's thriving tech hub. Enjoy competitive compensation, comprehensive benefits, and a supportive environment designed for growth.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote access
- Install, configure, and troubleshoot desktops, laptops, and peripheral devices
- Document all support tickets using ITSM tools like ServiceNow
- Assist with network monitoring and basic system administration tasks
- Collaborate with senior engineers on complex technical escalations
- Conduct user training on new software and security protocols
- Participate in IT asset management and inventory updates
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Customer service mindset with strong problem-solving abilities
- Ability to work independently and manage multiple priorities
- CompTIA A+ or similar certification preferred (not required)
- Valid driver's license for occasional on-site support visits
- Must be authorized to work in the United States without sponsorship