Job Description
Are you ready to join a team that values your time and expertise?
We are currently looking for a Technical Support Specialist to join our team in Colorado Springs, CO. This is an urgent hire opportunity with the benefit of being paid weekly—guaranteed access to your earnings every Friday.
As part of our high-performance support team, you will be the first line of defense for our clients, resolving technical issues with speed and precision.
Responsibilities
- Provide tier 1 and tier 2 technical support via phone, email, and chat.
- Diagnose and resolve hardware and software connectivity issues.
- Install, configure, and troubleshoot operating systems and peripheral devices.
- Maintain accurate records of all support tickets and resolutions.
- Collaborate with the IT team to improve system performance and user experience.
Qualifications
- High school diploma or equivalent required; Associate degree preferred.
- Previous experience in a technical support or helpdesk role is a plus.
- Strong knowledge of Windows and Mac operating systems.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced environment with urgent deadlines.