Job Description
We are looking for driven, entry-level professionals to join our award-winning technical support team. If you have a passion for technology and a desire to help others, this is the perfect opportunity to launch your career. We provide comprehensive training and mentorship for all new hires.
As a Technical Support Representative, you will be the first point of contact for our clients, resolving technical issues and ensuring customer satisfaction. No prior experience is required—we teach you everything you need to know.
Why Apply?
- Immediate Hiring: Start your career as soon as next week.
- Competitive Pay: $45,000 - $55,000 base salary + performance bonuses.
- Full Benefits: Medical, dental, vision, and 401(k) matching.
- Career Growth: Clear pathways to Senior Support, Team Lead, and Management roles.
Responsibilities
- Provide excellent customer service and technical troubleshooting for clients via phone, email, and chat.
- Diagnose and resolve hardware and software issues for desktop and laptop computers.
- Walk customers through technical procedures step-by-step to ensure successful resolution.
- Document all customer interactions and solutions in our CRM system accurately and efficiently.
- Identify and escalate complex issues to senior engineers when necessary.
- Stay updated on new software updates and technical protocols through ongoing training.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field is a plus.
- No prior professional experience required—we welcome recent graduates and career changers.
- Basic computer literacy with a strong understanding of how operating systems work.
- Strong communication skills with the ability to explain technical concepts to non-technical users.
- A positive, solution-oriented attitude and the ability to work in a fast-paced team environment.
- Reliable internet connection and a dedicated workspace for remote or hybrid work options.