Job Description
Are you a natural problem solver looking to launch a career in the fast-paced technology industry? KC Tech Innovations is seeking enthusiastic, driven individuals to join our team as Entry Level Technical Support Specialists. This is a fantastic opportunity for recent graduates or anyone looking to break into the tech sector with no prior experience required.
As the face of our technical team, you will provide exceptional service to our clients, troubleshooting hardware and software issues and ensuring their technology works seamlessly. We believe in promoting from within and provide comprehensive training to set you up for long-term success.
Why You Should Apply:
- Zero Experience Required: We provide paid on-the-job training.
- Competitive Pay: Earn a competitive hourly wage with performance bonuses.
- Growth Opportunities: Clear pathways to senior technician and management roles.
- Modern Environment: Work in a collaborative, state-of-the-art office in downtown Kansas City.
Responsibilities
- Troubleshoot Issues: Assist customers with diagnosing and resolving hardware, software, and connectivity problems via phone and email.
- Client Communication: Act as the primary point of contact, maintaining a professional and empathetic tone while resolving technical concerns.
- Documentation: Accurately log customer interactions, technical steps taken, and resolutions into the CRM system.
- System Maintenance: Perform routine checks on software updates and system configurations to prevent future issues.
- Collaboration: Work closely with senior engineers to escalate complex tickets and share knowledge with the team.
- Training Support: Assist in training new hires and documenting standard operating procedures.
Qualifications
- Education: High school diploma or equivalent required (Bachelor's degree in a related field is a plus).
- Technical Aptitude: Basic familiarity with computers, smartphones, and common operating systems (Windows/macOS).
- Communication: Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Problem Solving: A logical approach to troubleshooting and a passion for finding solutions.
- Availability: Must be available to work full-time, including weekends and holidays as needed.
- Attitude: A positive, proactive attitude with a desire to learn and grow within the company.