Job Description
Are you looking for urgent hiring jobs in Tampa, FL? Tampa Digital Solutions is rapidly expanding and we are immediately seeking a highly skilled Technical Support Specialist to join our elite team. This is a unique opportunity to work with cutting-edge technology while solving complex client problems in a dynamic environment.
We are looking for self-motivated professionals who thrive under pressure and are ready to make an immediate impact. If you have a passion for IT and customer service, we want to hear from you today.
Responsibilities
- Provide advanced Tier 2 technical support to enterprise clients via phone, email, and remote access.
- Diagnose, troubleshoot, and resolve complex hardware, software, and network connectivity issues.
- Manage and prioritize incoming service tickets to ensure 99% customer satisfaction rates.
- Document all technical issues, resolutions, and steps taken in our ticketing system.
- Collaborate with the engineering and development teams to escalate and resolve critical bugs.
- Conduct periodic system maintenance and perform software updates as required.
Qualifications
- 3+ years of professional experience in IT support, Help Desk, or Customer Success.
- Strong working knowledge of Windows Server, Active Directory, and TCP/IP networking.
- Proficiency with ticketing systems (e.g., Jira, Zendesk) and remote desktop tools.
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to work flexible hours and adapt to a fast-paced, urgent hiring environment.
- Relevant certifications (CompTIA A+, Network+, CCNA) are a plus.