Job Description
Are you a motivated individual looking to launch a career in the booming tech industry? Apex Digital Solutions is seeking an Entry Level Technical Support Specialist to join our dynamic team in Dallas, Texas. We pride ourselves on providing a nurturing environment where you can grow your technical skills and advance your career without prior experience.
Why Join Apex Digital Solutions?
- Immediate Start: We are hiring immediately for our upcoming training program.
- Career Growth: We invest in our employees with mentorship and clear pathways to management.
- Modern Facilities: Work in our state-of-the-art office in the heart of Dallas.
Join a team that values innovation, integrity, and your professional development.
Responsibilities
- Provide exceptional technical assistance and troubleshooting for hardware and software issues.
- Communicate complex technical solutions to clients in a clear, friendly, and professional manner.
- Document all customer interactions and resolutions accurately in our CRM system.
- Collaborate with the engineering team to identify and resolve recurring technical issues.
- Maintain and update the internal knowledge base to assist future support efforts.
- Manage incoming support tickets and prioritize tasks effectively.
Qualifications
- High school diploma or GED is required.
- Basic computer literacy (Windows/Mac OS) and internet navigation skills.
- Strong verbal and written communication skills with a customer-first mindset.
- Ability to work in a fast-paced, deadline-driven environment.
- Eagerness to learn new technologies and complete mandatory training programs.
- Must be authorized to work in the United States.