Job Description
Are You Ready to Launch Your Career in IT?
Apex Digital Solutions is expanding our team and seeking ambitious individuals for immediate Entry Level Technical Support positions in Orlando, FL. We are looking for self-motivated individuals who are eager to learn and ready to build a future in the technology industry.
As a Technical Support Specialist, you will be the first point of contact for our clients, providing top-tier service and technical assistance. We offer comprehensive on-the-job training and a clear pathway for career advancement. No prior experience is required—just a willingness to learn and a great attitude.
Why Join Us?
- Competitive starting salary with annual performance reviews.
- Full benefits package (Medical, Dental, Vision) from day one.
- Paid training program to get you certified.
- Flexible work schedules and a dynamic, modern work environment.
Don't let a lack of experience hold you back. Apply today and take the first step toward a rewarding career in technology!
Responsibilities
- Provide Technical Assistance: Respond to incoming support tickets and client inquiries via phone, email, and chat to resolve technical issues efficiently.
- Troubleshooting: Diagnose and resolve common hardware and software problems for end-users.
- Customer Education: Educate clients on basic system usage and best practices to prevent future issues.
- Documentation: Maintain accurate records of technical issues, resolutions, and client interactions in our CRM system.
- Collaboration: Work closely with senior technicians and the sales team to ensure client satisfaction.
- Software Installation: Assist in the deployment and configuration of standard office software and peripherals.
Qualifications
- Education: High School Diploma or GED required. Associate's degree in Computer Science or related field is a plus.
- Experience: No prior technical experience necessary; we provide the training.
- Skills: Basic familiarity with computers, smartphones, and tablets is helpful. Strong typing and data entry skills.
- Soft Skills: Excellent verbal and written communication skills. Ability to explain complex technical concepts in simple terms.
- Attitude: Professional demeanor, patience, and a strong desire to learn new technologies.
- Availability: Must be available to work full-time hours, including some weekends if required by business needs.