Job Description
We are seeking a Technical Support Specialist to join our growing team in Oklahoma City, OK. This is an urgent hire position requiring immediate availability. If you thrive in a fast-paced environment and love solving complex technical problems, we want to hear from you.
As part of our elite IT department, you will be the first point of contact for our internal employees, ensuring minimal downtime and maximum productivity. We offer a competitive benefits package, including health insurance, paid time off, and opportunities for rapid career advancement.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues.
- Manage and prioritize incoming support tickets in our CRM system.
- Install, configure, and maintain desktops, laptops, and peripherals.
- Assist users with password resets and account access issues.
- Document technical issues and resolutions in the knowledge base.
- Collaborate with senior IT staff to escalate complex problems.
Qualifications
- 1-3 years of experience in a Help Desk or Technical Support role.
- Associate degree or certification in IT or related field.
- Strong knowledge of Windows and Mac operating systems.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively.
- Experience with remote support tools is a plus.