Job Description
Urgent Hiring in North Carolina! We are seeking a Tech Support Specialist to join our dynamic team immediately. If you are looking for a role that offers weekly pay and a stable environment, apply today.
At Apex Digital Solutions, we value our employees and prioritize a direct deposit schedule. Due to high demand, we are currently expanding our support team in Raleigh. This is a fantastic opportunity for candidates seeking immediate employment without the wait.
Responsibilities
- Resolve Technical Issues: Diagnose and troubleshoot hardware, software, and network problems for end-users via phone and remote desktop.
- Provide Exceptional Service: Assist customers with inquiries, ensuring a positive and professional support experience every time.
- Manage Tickets: Log and categorize support tickets accurately in our customer relationship management system.
- Install & Configure: Assist in the deployment and maintenance of computer systems, printers, and software applications.
- Documentation: Create and maintain technical documentation and FAQs to improve self-service options.
- Collaborate: Work with the IT team to resolve complex escalations and improve internal processes.
Qualifications
- Education: High school diploma or GED required; Associate’s degree in IT or related field preferred.
- Experience: 1+ year of experience in technical support or a similar customer-facing role.
- Technical Skills: Strong knowledge of Windows operating systems and Microsoft Office Suite.
- Communication: Excellent verbal and written communication skills with the ability to simplify complex technical concepts.
- Availability: Must be available to work full-time hours with a reliable schedule.