Job Description
Join our dynamic team at InnovateTech Solutions as an Entry-Level IT Support Specialist! We're seeking motivated individuals passionate about technology to provide essential IT services to our growing client base. This is your opportunity to launch a rewarding career in Raleigh's thriving tech hub with immediate start availability.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems
- Document support tickets and maintain knowledge base articles
- Collaborate with senior IT staff on system upgrades and projects
- Deliver exceptional customer service via phone, email, and in-person support
- Assist with cybersecurity best practices implementation
- Support office equipment maintenance and inventory management
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- CompTIA A+ or similar certification preferred
- Valid driver's license and reliable transportation