Job Description
Join our dynamic team as an entry-level IT Support Specialist and kickstart your career in technology! TechSolutions Inc. is a leading IT services provider in San Antonio with an immediate opening for a motivated professional. You'll gain hands-on experience supporting enterprise systems while working alongside industry experts. We offer comprehensive training, career advancement opportunities, and a collaborative work environment. Perfect for recent graduates or career changers eager to grow in the tech industry.
Responsibilities
- Provide Tier 1 technical support via phone, email, and in-person for 200+ employees
- Install, configure, and troubleshoot hardware/software including Windows OS and Microsoft Office
- Manage helpdesk tickets using ServiceNow and maintain documentation in knowledge base
- Assist with network administration tasks including Wi-Fi setup and security protocols
- Collaborate with senior engineers on system upgrades and cybersecurity initiatives
- Train end-users on new technologies and best practices
Qualifications
- High school diploma or GED required; Associate's degree in IT preferred
- Basic knowledge of Windows OS, networking concepts, and security fundamentals
- Customer service experience with excellent communication skills
- Ability to troubleshoot hardware/software issues independently
- CompTIA A+ or similar certification (or willingness to obtain within 90 days)
- Valid driver's license and reliable transportation