Job Description
Join our dynamic Sacramento-based team as an Entry-Level IT Support Specialist! We're seeking motivated individuals with a passion for technology to provide essential IT services to our clients. No prior experience required – we offer comprehensive training and mentorship to launch your career in IT. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment where your growth is our priority.
Responsibilities
- Provide technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop and mobile devices
- Document IT processes and maintain accurate service records
- Assist with cybersecurity best practices and data protection protocols
- Collaborate with senior IT staff on system upgrades and maintenance
- Deliver exceptional customer service via phone, email, and in-person support
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT) preferred
- Basic understanding of operating systems (Windows, macOS)
- Strong problem-solving and analytical skills
- Excellent verbal and written communication abilities
- Ability to work independently and as part of a team
- Valid California driver's license (for occasional on-site visits)