Job Description
We are currently looking for a dedicated and adaptable Part-Time Technical Support Specialist to join our San Diego team. Due to rapid business growth, this position is available immediately.
As a key member of our support team, you will be the first point of contact for our clients, providing exceptional service and resolving technical challenges efficiently. If you are seeking urgent part-time jobs in San Diego, CA that allow you to work remotely or hybrid with a top-tier company, this is your chance to shine.
Why Join Us?
- Competitive hourly rate ($20 - $25/hr).
- Flexible scheduling to fit your lifestyle.
- Opportunity for professional growth and potential full-time conversion.
- Work with cutting-edge technology and a supportive team culture.
Responsibilities
- Provide timely technical troubleshooting and support for hardware and software issues via chat, email, and phone.
- Manage and resolve incoming customer support tickets within our SLA requirements.
- Assist clients with software installation, configuration, and account setup.
- Document technical issues, resolutions, and customer feedback in our internal knowledge base.
- Collaborate with the engineering team to escalate and resolve complex technical problems.
- Conduct basic training sessions for new users on our platform features.
Qualifications
- High school diploma or equivalent; Associate degree in IT, Computer Science, or a related field is a plus.
- Basic understanding of operating systems (Windows, macOS, Linux) and networking concepts.
- Strong problem-solving skills with the ability to think on your feet.
- Excellent written and verbal communication skills; able to explain complex topics simply.
- Must be available for a minimum of 20 hours per week.
- Self-motivated and able to work independently with minimal supervision.