Job Description
We are looking for a dedicated Technical Support Specialist to join our dynamic team in Baltimore immediately. This is an urgent hiring opportunity for a part-time professional who thrives in a fast-paced environment. If you possess excellent troubleshooting skills and a passion for helping others, we want to hear from you today!
Responsibilities
- Provide Tier 1 and Tier 2 technical support to end-users via phone, email, and remote desktop tools.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Document all customer interactions, issues, and resolutions in the CRM system.
- Collaborate with the IT infrastructure team to escalate and resolve complex incidents.
- Maintain a high level of customer satisfaction through professional and empathetic communication.
- Assist in the setup and configuration of new workstations and peripherals.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field is a plus.
- 1-2 years of experience in a help desk, technical support, or customer service role.
- Strong understanding of Windows and Mac operating systems, office applications, and basic networking.
- Excellent verbal and written communication skills.
- Ability to work flexible hours, including weekends or evenings, as needed.