Job Description
We are looking for a driven and detail-oriented Part-Time Technical Support Specialist to join our team in El Paso, TX. This is an urgent hiring opportunity for candidates ready to make an immediate impact. If you have a passion for technology and customer service, we want to hear from you.
In this role, you will serve as the first point of contact for our clients, providing top-tier technical assistance and ensuring a seamless user experience. You will work in a modern, collaborative environment with flexible scheduling options to fit your lifestyle.
Why Apply?
- Immediate start available for the right candidate.
- Competitive hourly wage with performance bonuses.
- Flexible part-time hours (20-30 hours/week).
- Opportunity for growth into full-time roles.
Responsibilities
- Provide high-quality technical support via phone, email, and live chat to El Paso-based clients.
- Diagnose and troubleshoot hardware and software issues efficiently.
- Document all customer interactions and resolutions in the CRM database.
- Escalate complex technical issues to senior engineers while keeping clients updated.
- Conduct training sessions to help users maximize their software capabilities.
- Collaborate with the product team to report bugs and suggest improvements.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field is a plus.
- Previous experience in customer service or technical support is preferred.
- Strong understanding of Windows and Mac operating systems.
- Excellent verbal and written communication skills.
- Ability to work independently and manage multiple tickets simultaneously.
- Must be authorized to work in the United States.