Job Description
Metro Tech Solutions is currently seeking an urgent Part-Time Customer Support Associate to join our dynamic team in Philadelphia, PA. We are dedicated to providing top-tier service to our clients and are looking for motivated individuals ready to contribute immediately.
This role offers a flexible schedule and the opportunity to work in a collaborative environment. If you possess excellent communication skills and a passion for helping others, we encourage you to apply today.
Responsibilities
- Respond to customer inquiries via email, chat, and phone with a high degree of professionalism.
- Resolve technical issues and provide accurate information regarding our products and services.
- Maintain accurate and up-to-date records of all customer interactions in our CRM system.
- Collaborate with the technical team to escalate complex issues and ensure timely resolution.
- Identify opportunities to improve customer satisfaction and workflow efficiency.
- Support the onboarding and training of new support staff members.
Qualifications
- High school diploma or equivalent is required.
- Previous experience in customer service or technical support is preferred.
- Strong written and verbal communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and manage time effectively in a fast-paced environment.