Job Description
Are you ready to make an immediate impact?
Apex Performance Group is currently seeking a dynamic and detail-oriented Part-Time Customer Success Specialist to join our thriving team in Columbus, Ohio.
We are urgently hiring for this role, offering a flexible schedule for the right candidate. If you thrive in a fast-paced environment and excel at building relationships, we want to hear from you.
Why Join Us?
- Immediate Start: Onboarding begins immediately upon selection.
- Flexible Hours: Perfect for students or those seeking work-life balance.
- Competitive Pay: Earn $18.00 - $22.00/hour based on experience.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone and email.
- Resolve technical issues and provide accurate product information to clients.
- Maintain and update customer records in our CRM system with precision.
- Collaborate with the sales team to ensure seamless service transitions.
- Document feedback and suggest process improvements to enhance customer satisfaction.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent (GED) required.
- Previous experience in customer service or support is preferred.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong verbal and written communication skills.
- Ability to work independently and manage time effectively.
- Reliable internet connection and computer access if remote.