Job Description
Are you ready to join a top-tier team? Apex Logistics Solutions is currently urgently hiring for experienced Night Shift Customer Support Specialists to join our Dallas, TX office. If you thrive in a fast-paced environment and enjoy working the night shift, we want to hear from you.
We offer competitive hourly wages, comprehensive health benefits, and a clear path for career advancement. Don't miss this opportunity to secure a stable position with a company that values its employees.
Responsibilities
- Provide exceptional customer service to clients via phone, email, and chat during the night shift.
- Resolve technical inquiries and troubleshoot service issues efficiently.
- Maintain accurate records of all customer interactions in the CRM system.
- Collaborate with the day shift team to ensure seamless service delivery.
- Identify opportunities to upsell or cross-sell relevant products/services.
- Adhere to all company policies and safety protocols.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in customer support or a related field.
- Strong computer literacy and proficiency with Microsoft Office Suite.
- Excellent verbal and written communication skills.
- Ability to work independently with minimal supervision.
- Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM).