Job Description
Immediate Weekend Shift Opportunity! Precision Logistics Solutions is urgently hiring a Weekend Customer Service Lead to join our dynamic team. This critical role ensures seamless operations during peak weekend hours while delivering exceptional service to our clients. If you thrive in fast-paced environments and excel in problem-solving, this is your chance to make an immediate impact!
Why Join Us? • Competitive weekend shift premium pay • Comprehensive benefits package • Career advancement opportunities • Modern, collaborative workspace • Urgent hiring with immediate start dates
Responsibilities
- Manage weekend customer service operations and support team of 4-6 representatives
- Resolve complex customer inquiries and logistical challenges with precision
- Coordinate cross-departmental communication for weekend shipments and deliveries
- Implement quality control protocols for weekend service transactions
- Train weekend staff on new systems and procedures
- Generate weekend performance reports and improvement recommendations
- Urgent response to after-hours escalations and critical incidents
Qualifications
- Minimum 3 years customer service experience with logistics background
- Proven leadership ability in shift-based environments
- Strong problem-solving skills with attention to detail
- Proficiency in logistics software (e.g., TMS, WMS)
- Ability to work independently with minimal supervision
- Flexible availability for weekend shifts (Fri-Sun)
- Valid driver's license with clean record