Job Description
We are currently urgently hiring for Night Shift Customer Support Specialists to join our dynamic team in Boston, MA. If you thrive in a fast-paced environment and are looking for a stable job with immediate availability, we want to hear from you. This role offers competitive pay, comprehensive benefits, and a supportive work culture designed for success.
Why Apply?
- Immediate Start Dates: No waiting periods, start contributing from day one.
- Competitive Pay: Earn between $18.00 - $24.00 per hour based on experience.
- Full Benefits Package: Health, dental, and vision insurance from day one.
- Modern Environment: Work in a state-of-the-art facility in the heart of Boston.
Role Overview:
As a Night Shift Specialist, you will be the first line of support for our valued clients during off-hours. You will ensure that our services remain uninterrupted and that every customer interaction is handled with the utmost professionalism and efficiency.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat during night shifts (10:00 PM - 6:00 AM).
- Resolve technical issues and troubleshoot customer problems efficiently using internal tools.
- Document all interactions and resolutions accurately in the CRM system.
- Collaborate with day-shift teams to ensure seamless service continuity and knowledge transfer.
- Identify and escalate complex issues to senior management when necessary.
- Maintain a high level of professionalism, empathy, and patience at all times.
- Adhere to all company policies, safety protocols, and quality assurance standards.
Qualifications
- High school diploma or GED required.
- Must be available to work night shifts, including weekends and holidays.
- Strong verbal and written communication skills with a focus on clarity and tone.
- Basic computer literacy and typing speed of 35+ WPM.
- Previous customer service or support experience is highly preferred.
- Reliable transportation is required to commute to our Boston location.