Job Description
Join our dynamic team at Mesa Connect Solutions and become the voice of our valued customers! We're seeking passionate individuals to deliver exceptional support experiences in a fast-paced environment. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in Mesa's thriving business district.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues using proprietary CRM systems
- Document interactions and update customer records
- Collaborate with technical teams to resolve escalated cases
- Meet performance metrics for response time and resolution rate
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with Microsoft Office Suite
- Strong problem-solving and communication skills
- Ability to work flexible shifts including weekends
- Pass background check and drug screen