Job Description
Join Our Elite Night Operations Team
We are currently urgently hiring for dedicated Night Shift Customer Service Representatives to join our growing team in Philadelphia, PA. If you are looking for a stable, high-paying opportunity with flexible hours and excellent benefits, we want to hear from you.
As a Night Shift Representative, you will play a crucial role in maintaining our high standards of customer satisfaction while working in a supportive, modern environment. We offer a night shift differential of $2.00 - $3.00 per hour, making this a lucrative opportunity for night owls.
Why Apply?
- Competitive Pay: $18.00 - $25.00 per hour.
- Benefits: Medical, Dental, and Vision insurance available after 90 days.
- Shift: 6:00 PM - 3:00 AM (Rotating weekends included).
- Growth: Clear pathways to management and technical leadership roles.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone and live chat with a focus on speed and accuracy.
- Troubleshoot technical issues and resolve customer complaints efficiently and empathetically.
- Maintain accurate and up-to-date records of all customer interactions in the CRM system.
- Collaborate with the day-shift team to ensure seamless continuity of operations.
- Adhere to all company policies, procedures, and quality assurance standards.
- Identify opportunities to upsell products and services to existing clients.
Qualifications
- High School Diploma or GED required.
- Previous experience in customer service, call centers, or technical support is preferred.
- Must be willing to work rotating night shifts (6:00 PM - 3:00 AM).
- Reliable high-speed internet connection and a quiet workspace are essential.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Proficiency in Microsoft Office Suite and basic computer navigation.