Job Description
We are actively hiring for our Night Shift team in Nashville, TN.
Join a leading technology solutions provider as we expand our 24/7 support operations. We are looking for energetic, detail-oriented individuals to join our support desk and provide exceptional service to our clients. This is an urgent opportunity with immediate openings available.
Why You Should Apply:
- Immediate Start: We are filling roles immediately for the upcoming shift.
- Competitive Pay: Earn $18.00 to $25.00 per hour depending on your experience.
- Stable Environment: Work in a professional office setting in the heart of Nashville.
If you are a night owl looking for a career, this is the perfect opportunity to join a growing team.
Responsibilities
- Handle a high volume of incoming customer inquiries via phone and email.
- Diagnose and resolve technical software and hardware issues efficiently.
- Document all customer interactions and solutions in the CRM system.
- Escalate complex technical issues to senior engineers when necessary.
- Maintain a professional and polite demeanor during high-pressure periods.
Qualifications
- High School Diploma or GED required.
- Minimum 1 year of customer service or technical support experience.
- Must be available to work rotating night shifts (10:00 PM – 6:00 AM EST).
- Proficient in Microsoft Office Suite and computer navigation.
- Strong verbal communication and problem-solving skills.