Job Description
We are seeking a dedicated Customer Service Representative to join our dynamic team in Jacksonville, FL. This is a high-growth opportunity for individuals looking for immediate employment and a supportive work environment. You will play a crucial role in maintaining our company's reputation by providing exceptional service to our clients.
Why Join Us?
- Competitive hourly pay ($18.00 - $24.00)
- Health, Dental, and Vision Insurance available
- Immediate start dates available for qualified candidates
- Professional development and training programs
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and chat.
- Resolve customer complaints and technical issues with patience and professionalism.
- Document all interactions and accurately update customer records in the CRM system.
- Identify and assess customers' needs to achieve satisfaction.
- Collaborate with the sales and technical teams to ensure seamless service delivery.
- Process returns, exchanges, and refunds according to company policies.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in customer service or technical support is preferred but not required.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and computer navigation.
- Ability to work in a fast-paced, high-pressure environment.
- Must be available to work flexible hours, including evenings and weekends.