Job Description
Are you ready to launch a rewarding career in customer support? Fort Worth Prime Solutions is currently hiring Customer Service Representatives who are eager to start immediately. We are seeking passionate individuals to join our growing team in Fort Worth, TX, where you will play a crucial role in delivering exceptional client experiences.
As a leader in the local market, we pride ourselves on our modern work environment, comprehensive benefits package, and commitment to employee growth. Whether you are an experienced professional or looking for an entry-level opportunity, we provide the training and resources you need to succeed.
Why Join Us?
- Immediate start available for qualified candidates.
- Competitive hourly wage ($18.00 - $22.00/hr).
- Health, dental, and vision insurance from day one.
- Paid training and clear career advancement paths.
- Modern office amenities and a supportive team culture.
Responsibilities
- Manage high-volume inbound and outbound customer calls with a focus on resolution and satisfaction.
- Answer customer inquiries regarding products, services, and account status via phone and email.
- Process customer orders, returns, and exchanges accurately and efficiently.
- Document all customer interactions and issues in the company CRM database.
- Identify and escalate complex issues to management when necessary.
- Maintain a positive, professional demeanor while adhering to company policies and scripts.
- Collaborate with cross-functional teams to improve service processes and customer retention.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is a plus, but we are willing to train the right candidates.
- Excellent verbal and written communication skills.
- Proficient with Microsoft Office Suite and computer navigation.
- Strong problem-solving abilities and attention to detail.
- Ability to work flexible hours, including evenings and weekends as required.
- Must be authorized to work in the United States.