Job Description
We are urgently hiring driven individuals to join our elite night shift support team in Jacksonville, FL. This is a unique opportunity to work in a dynamic environment with competitive pay and flexible scheduling.
As a Night Shift Customer Service Representative, you will serve as the voice of our brand, assisting clients with technical inquiries and service needs during off-peak hours. If you are a self-starter looking for a role that offers stability and growth, this is your chance to advance your career immediately.
Why Join Us?
- Competitive hourly rate ($18.00 - $22.00)
- Full benefits package (Medical, Dental, Vision)
- Paid time off and overtime opportunities
- State-of-the-art remote work equipment provided
- Supportive team culture focused on professional development
Responsibilities
- Manage a high volume of inbound and outbound calls and emails during evening hours (6:00 PM - 4:00 AM).
- Resolve complex technical issues and customer complaints with patience and expertise.
- Document all customer interactions accurately in the CRM system.
- Collaborate with the day-shift team to ensure seamless service transitions.
- Identify and escalate priority issues to management when necessary.
- Adhere to all company service level agreements (SLAs) and quality standards.
- Maintain a positive and professional demeanor in all customer interactions.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service or technical support is highly preferred.
- Must have a reliable computer and high-speed internet connection.
- Strong verbal communication and active listening skills.
- Ability to work full-time night shifts and weekends as required.
- Proficiency with Microsoft Office Suite and CRM software.