Job Description
Join our dynamic team immediately! Apex Solutions Group is seeking motivated Customer Service Representatives to start within 48 hours. This is your chance to launch your career in Jacksonville's thriving business environment with competitive compensation and rapid advancement opportunities.
As a key member of our support team, you'll handle inbound/outbound client communications with professionalism and efficiency. We provide comprehensive paid training and a supportive culture focused on your success. Apply today to start your new career tomorrow!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional service
- Resolve billing, technical, and account-related issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to escalate complex issues
- Meet/exceed daily performance metrics for resolution times
- Proactively identify upsell opportunities for existing clients
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service or call center experience
- Proficiency with Microsoft Office Suite and CRM software
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to our Jacksonville office
- Availability to work flexible shifts including weekends