Job Description
Join Albuquerque Tech Solutions immediately! We're seeking passionate Customer Service Specialists to join our dynamic team. As a cornerstone of our client experience, you'll deliver exceptional support while advancing your career in a growth-oriented environment. Enjoy competitive benefits, flexible scheduling, and a collaborative culture that values your contributions. Start immediately – no waiting!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and live chat with 95%+ satisfaction rate
- Resolve technical issues using CRM tools and proprietary software systems
- Collaborate with cross-functional teams to escalate complex problems efficiently
- Maintain detailed customer interaction records and documentation
- Proactively identify upsell opportunities to drive revenue growth
- Participate in weekly training to enhance product knowledge and service skills
- Meet/exceed KPIs for call resolution time and first-contact resolution
Qualifications
- Minimum 1 year customer service experience in tech or B2B environment
- Proficiency with Salesforce, Zendesk, or similar CRM platforms
- Exceptional communication skills with clear, professional phone presence
- Ability to multitask in fast-paced, high-pressure scenarios
- Strong problem-solving abilities with analytical mindset
- High school diploma or equivalent; college degree preferred
- Flexible availability including evenings and weekends as needed
- Spanish fluency required for bilingual customer support