Job Description
Are you looking for a career that offers immediate growth and a chance to make an impact? Horizon Logistics Solutions is currently seeking a highly motivated Customer Service Representative to join our dynamic team in Long Beach, CA.
We are a fast-paced, innovative company dedicated to excellence in logistics and client satisfaction. If you thrive in a busy environment and have a passion for helping people, we want to hear from you.
Why Join Us?
- Immediate Start: We are hiring now and looking to fill this role immediately.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Modern Environment: Work in a state-of-the-art facility with a supportive team.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and chat.
- Process orders and returns accurately to ensure customer satisfaction.
- Resolve complex issues and escalations with a focus on quick, empathetic solutions.
- Maintain and update customer records in the CRM database.
- Collaborate with the warehouse and shipping departments to track order status.
- Provide feedback to management regarding common customer concerns and product improvements.
Qualifications
- High school diploma or GED required.
- Previous customer service experience preferred but not mandatory for immediate consideration.
- Strong verbal and written communication skills.
- Proficient in Microsoft Office Suite (Excel, Word, Outlook).
- Ability to work independently and as part of a team in a fast-paced setting.
- Basic typing skills and data entry accuracy.