Job Description
Are you ready to join a team that values your time and talent?
We are currently hiring immediately for IT Support Specialists in Columbus, Ohio. We understand the importance of financial stability, which is why we offer weekly pay for all our employees. If you are looking for a stable career path with competitive benefits and a supportive environment, this is your opportunity.
As part of our rapid growth team, you will play a critical role in maintaining our clients' technological infrastructure. We are looking for motivated individuals who are eager to learn and grow in the tech industry.
Responsibilities
- Provide exceptional technical support to internal employees via phone, email, and remote desktop tools.
- Diagnose and troubleshoot hardware and software issues efficiently to minimize downtime.
- Assist in the setup and configuration of new workstations and peripherals.
- Maintain accurate and detailed records of all technical issues and resolutions in the ticketing system.
- Collaborate with the network engineering team to identify areas for system improvement.
- Conduct regular system updates and security patching to ensure data integrity.
- Train junior staff members on standard operating procedures and best practices.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.
- Basic understanding of computer hardware, networking, and operating systems (Windows & Mac).
- Strong problem-solving skills and the ability to explain complex technical concepts to non-technical users.
- Excellent written and verbal communication skills.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Relevant certifications (CompTIA A+, Network+) are a plus but not required.
- Willingness to work flexible hours, including occasional overtime during critical system updates.