Job Description
Immediate Openings: IT Support Specialist Needed in San Antonio
We are hiring immediately for a dedicated IT Support Specialist to join our dynamic team in San Antonio, TX. If you are a problem-solver with a passion for technology and want to join a company that values your skills right now, we want to hear from you.
In this role, you will be the first point of contact for our internal employees, ensuring our technology infrastructure runs smoothly. We offer a competitive benefits package and a fast-paced environment where your contributions matter.
Responsibilities
- Resolve Technical Issues: Provide hands-on support for hardware, software, and network problems to ensure minimal downtime for our staff.
- Manage Help Desk Tickets: Efficiently track, prioritize, and resolve incoming support tickets using our ticketing system (ServiceNow/Zendesk).
- Hardware & Software Deployment: Assist in the setup, configuration, and maintenance of workstations, laptops, and mobile devices for new hires.
- Network Troubleshooting: Diagnose and repair connectivity issues across the office and remote environments.
- Security Compliance: Enforce company security policies and assist in the deployment of antivirus and patch management updates.
- User Training: Conduct training sessions to help employees utilize company software and tools effectively.
Qualifications
- Experience: 1-3 years of experience in IT support, help desk, or technical support roles.
- Certifications: CompTIA A+ certification is preferred; Network+ or Security+ is a plus.
- Technical Skills: Proficiency in Windows and macOS environments, Microsoft Office Suite, and Active Directory.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: Strong analytical skills with a proactive approach to troubleshooting.
- Availability: Ability to work flexible hours and respond to urgent IT incidents outside of standard business hours.