Job Description
Join our dynamic team at TechSolutions Inc. as an Entry-Level IT Support Specialist and launch your career in technology! We're seeking motivated individuals to provide exceptional technical support to our growing client base in Dallas. This is your opportunity to gain hands-on experience with cutting-edge systems while working alongside industry experts. We offer comprehensive training, career advancement pathways, and a collaborative work environment that values innovation and growth.
What We Offer:
- Competitive salary with performance-based bonuses
- 100% paid health insurance premiums
- Tuition reimbursement for certifications
- Flexible work schedule with hybrid options
- Annual company retreats and team-building events
Responsibilities
- Install, configure, and troubleshoot hardware/software systems for clients
- Provide remote and on-site technical support via phone, email, and chat
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior engineers on complex technical problems
- Conduct routine system maintenance and security updates
- Train end-users on new technologies and best practices
- Monitor network performance and system availability
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- CompTIA A+ certification preferred (not required)
- Ability to lift 30 lbs for equipment handling
- Valid driver's license for client site visits
- Must pass background check and drug screening