Job Description
Join our dynamic IT team as an Entry-Level Support Specialist and launch your tech career in Colorado Springs! We're seeking motivated individuals with a passion for technology to provide exceptional customer support and system maintenance. Enjoy competitive benefits, mentorship from industry experts, and a collaborative work environment at TechNexus Solutions. Immediate start available for qualified candidates.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems
- Document technical issues and resolutions in service management tools
- Assist with cybersecurity protocols and data protection measures
- Collaborate with senior IT staff on infrastructure projects
- Deliver user training on new systems and applications
- Monitor system performance and report anomalies
Qualifications
- High school diploma or equivalent; relevant certifications (A+, Network+) preferred
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Customer service experience or technical internship a plus
- Valid Colorado driver's license (for occasional site visits)