Job Description
We are urgently hiring a talented Junior Technical Support Specialist to join our dynamic team in San Francisco. This is a fantastic opportunity for recent graduates or career changers looking to break into the tech industry.
At Apex Digital Solutions, we pride ourselves on our innovative culture and our commitment to employee growth. As an entry-level professional, you will work alongside industry experts, gaining hands-on experience in IT infrastructure, software troubleshooting, and customer relationship management.
Why Apply?
• Immediate start available
• Comprehensive training program
• Competitive salary and benefits
• Collaborative and inclusive work environment
If you are tech-savvy, eager to learn, and ready to make an impact, we want to hear from you today.
Responsibilities
- Provide first-level technical support to employees and clients via phone, email, and chat.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Maintain accurate and up-to-date records of all technical issues and resolutions in the ticketing system.
- Assist in the deployment, configuration, and maintenance of office equipment and software.
- Collaborate with senior IT staff to improve internal processes and user experience.
- Conduct basic training sessions for new employees on company software tools.
Qualifications
- High school diploma or equivalent; Bachelor’s degree in Computer Science, IT, or related field is a plus.
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and basic operating systems.
- Strong problem-solving skills with the ability to think critically under pressure.
- Excellent written and verbal communication skills.
- Willingness to work in a fast-paced, deadline-driven environment.
- Must be authorized to work in the United States.