Job Description
Are you looking for an immediate opportunity to launch your career in Information Technology?
Apex Digital Solutions is currently hiring immediately for Entry-Level IT Support Associates in Jacksonville, FL. We are seeking motivated individuals ready to learn and grow within a dynamic tech environment.
We provide comprehensive on-the-job training and a clear pathway for career advancement. Join a team that values innovation and professional development.
Why Join Us?
- Immediate Start: We review applications daily and hire fast.
- Training Provided: No prior experience required; we teach you the skills.
- Growth Potential: Fast-track promotion opportunities for top performers.
Don't miss this urgent opportunity to secure your future in tech!
Responsibilities
- Provide Tier 1 technical support and troubleshooting for hardware and software issues.
- Assist in the setup, configuration, and maintenance of office workstations and network peripherals.
- Answer helpdesk inquiries via phone and email with a focus on customer satisfaction.
- Document technical issues and resolutions in the ticketing system accurately.
- Collaborate with the senior IT team to identify system trends and improve processes.
- Ensure compliance with company IT security policies and procedures.
Qualifications
- High School Diploma or GED required (College degree a plus).
- Basic computer literacy and familiarity with Microsoft Office Suite.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills.
- Ability to work independently as well as part of a collaborative team.
- Reliable transportation and professional appearance.