Job Description
Join our dynamic team immediately! We're urgently hiring passionate individuals for our entry-level Customer Service Specialist role in Raleigh, NC. No prior experience required – we provide comprehensive training and career growth opportunities. Perfect for recent graduates or career changers looking to start in a supportive, fast-paced environment. Enjoy competitive benefits, flexible scheduling, and a collaborative workplace culture.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and process orders using our proprietary CRM system
- Document interactions accurately in our customer database
- Collaborate with team members to escalate complex issues
- Meet daily performance metrics for call volume and resolution time
- Participate in ongoing training to enhance product knowledge
- Contribute to team meetings with innovative solutions
Qualifications
- High school diploma or equivalent (college students welcome)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency and willingness to learn new software
- Positive attitude and ability to thrive in a team setting
- Reliable internet connection for remote onboarding
- Availability to work evenings and weekends as needed
- Must pass background check and drug screening