Job Description
Join Urban Logistics Solutions as a Part-Time Customer Service Specialist and become the face of our innovative delivery platform! We're seeking energetic professionals to join our Columbus team immediately. This role offers flexible scheduling (20-25 hours/week) with competitive pay and growth opportunities. Help us revolutionize urban logistics while building meaningful customer relationships in one of America's fastest-growing cities.
Our ideal candidate thrives in fast-paced environments and values exceptional service. Enjoy a modern workspace with comprehensive training and supportive management. Perfect for students, career changers, or those seeking supplemental income with purpose.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process order modifications and delivery exceptions using proprietary CRM system
- Collaborate with logistics team to resolve delivery issues within 2-hour SLA
- Document all interactions in Salesforce while maintaining 100% data accuracy
- Identify upsell opportunities for premium delivery services
- Participate in weekly performance reviews and skills workshops
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service experience in high-volume environment
- Proficient with CRM platforms (Salesforce experience a plus)
- Exceptional conflict resolution and active listening skills
- Ability to multitask across 3+ communication channels simultaneously
- Available to work evenings/weekends (including holidays)
- Valid Ohio driver's license with clean record
- Pass background check and drug screening