Job Description
Join our dynamic team at CityConnect Solutions as a Part-Time Customer Service Specialist! We're urgently seeking energetic professionals to deliver exceptional client experiences in our downtown Chicago office. This flexible role offers competitive pay and immediate start for candidates who thrive in fast-paced environments. What We Offer:
- Competitive hourly rate ($18-$22)
- Flexible weekday/weekend scheduling
- Comprehensive training program
- Opportunities for advancement
- Collaborative team culture
Perfect for students, career changers, or those seeking supplemental income. Apply today to start your journey with us!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team to improve service processes
- Meet daily performance metrics (response time, resolution rate)
- Participate in weekly training sessions
- Maintain positive brand representation
Qualifications
- High school diploma or equivalent (degree preferred)
- 6+ months customer service experience
- Strong written and verbal communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced environments
- Excellent problem-solving abilities
- Available to work 20-30 hours/week
- Valid US work authorization