Job Description
Join Austin's fastest-growing tech startup as a Part-Time Customer Experience Specialist! We're seeking energetic individuals to deliver exceptional service while supporting our innovative digital platform. This flexible role offers immediate start with competitive pay and opportunities for growth in a dynamic environment. Perfect for students, career changers, or those seeking supplemental income.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve technical inquiries with patience and product expertise
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Identify and escalate complex issues appropriately
- Contribute to knowledge base documentation
- Meet performance metrics for response times and resolution rates
Qualifications
- High school diploma or equivalent (college students welcome)
- 6+ months customer service experience preferred
- Strong problem-solving and communication skills
- Proficiency with digital tools and CRM platforms
- Ability to work 20-25 hours weekly (flexible scheduling)
- Comfortable with remote collaboration tools
- Positive attitude and adaptability in fast-paced settings
- Valid US work authorization required