Job Description
Are you ready to launch your career?
TechSolutions Indiana is urgently hiring Entry Level Customer Service Representatives to join our dynamic team in Indianapolis, IN. We are looking for driven individuals who are eager to learn, grow, and provide exceptional support to our clients.
We provide comprehensive training and a clear career path for those ready to take on new challenges. Join a company that values your contribution and invests in your future.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat with professionalism and efficiency.
- Resolve customer complaints and issues to ensure high satisfaction rates.
- Accurately document customer interactions and update internal databases.
- Collaborate with the support team to troubleshoot complex problems.
- Meet daily and weekly performance targets regarding call volume and quality.
Qualifications
- High School Diploma or GED equivalent required.
- Strong verbal and written communication skills.
- Basic computer literacy and familiarity with Microsoft Office Suite.
- Ability to work in a fast-paced, high-volume environment.
- Previous customer service experience is a plus, but not required for entry-level candidates.