Job Description
Join our dynamic team in Oklahoma City and make an immediate impact! We're urgently seeking a Part-Time Customer Service Specialist to deliver exceptional experiences to our growing client base. This high-impact role offers flexible scheduling and competitive compensation for motivated individuals who thrive in fast-paced environments. Perfect for students, parents, or professionals seeking supplemental income.
Our ideal candidate will leverage strong communication skills to resolve inquiries efficiently while maintaining our brand's reputation for excellence. Enjoy a supportive culture with growth opportunities and modern workplace benefits.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve billing, product, and service issues with first-call resolution focus
- Document interactions accurately in CRM system while maintaining data integrity
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics including response time and satisfaction scores
- Contribute to process improvement initiatives to enhance customer experience
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service or call center experience
- Exceptional verbal/written communication skills in English
- Proficiency with CRM software and Microsoft Office Suite
- Strong problem-solving abilities with customer-first mindset
- Ability to work flexible shifts including evenings/weekends
- Valid Oklahoma driver's license (required for occasional site visits)